Every reservation booked through our web site (www.nyalahotel.com) is guaranteed to have the lowest rate publicly available on the Internet, under the same conditions.
Eligible reservation must have:
- same arrival and departure dates;
- same number of adults and children;
- same room or suite type and bed type;
- same value added amenities;
- same reservation and guarantee policy.
If you do find a lower published rate prior to, or within 24 hours of, booking your room, simply submit a Best Rate Guarantee Claim using the contact form and we’ll honor the lower rate. Guaranteed.
Eligible claims must include:
- your reservation number (if already made);
- arrival and departure dates;
- number of adults and children;
- preferred room or suite type and bed type;
- value added amenities;
- address of the web site where you found a better rate.
We reserve the right to verify submitted information, and to accept or refuse your claim within 48 hours.