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Best Rate Guaranteed

Every reservation booked through our web site (www.nyalahotel.com) is guaranteed to have the lowest rate publicly available on the Internet, under the same conditions.


Eligible reservation must have:
  • same arrival and departure dates;
  • same number of adults and children;
  • same room or suite type and bed type;
  • same value added amenities;
  • same reservation and guarantee policy.

If you do find a lower published rate prior to, or within 24 hours of, booking your room, simply submit a Best Rate Guarantee Claim using the contact form and we'll honor the lower rate. Guaranteed.



Eligible claims must include:
  • your reservation number (if already made);
  • arrival and departure dates;
  • number of adults and children;
  • preferred room or suite type and bed type;
  • value added amenities;
  • address of the web site where you found a better rate.

We reserve the right to verify submitted information, and to accept or refuse your claim within 48 hours.